Question 1

What is Pay Jeje?

Accepted Answer

Pay Jeje is BTM's instalment option. You pay a deposit to lock your fare at today's price, then spread the balance in agreed instalments before departure.

Question 2

Is my seat confirmed when I pay the deposit?

Accepted Answer

Yes. Once your deposit is received and your fare is confirmed, your seat is held. A BTM specialist will call you to walk you through the instalment schedule.

Question 3

How do I pay — online or in person?

Accepted Answer

You can pay online via bank transfer or debit card. For larger amounts, we also accept in-person or bank-deposit payments at our offices.

Question 4

Are there hidden charges on Pay Jeje?

Accepted Answer

No hidden charges. The total you agree with your specialist is what you pay across the deposit plus instalments.

Question 5

How quickly do I get confirmation?

Accepted Answer

Most fares are confirmed within one hour during business hours. Our 24/7 team handles urgent and late-night requests as fast as possible.

Question 6

Can I change dates after locking?

Accepted Answer

Date changes depend on the airline's fare rules. Many fares allow changes for a fee or fare difference. Contact us as soon as you know.

Question 7

Do you charge a service fee?

Accepted Answer

A small service fee applies to some bookings. Your specialist quotes the all-in price upfront before you deposit.

Question 8

Can I book for someone else?

Accepted Answer

Yes. We only need the traveller's full name (as on passport), date of birth and passport details. The payer and the traveller can be different people.

Question 9

Do I need a visa?

Accepted Answer

It depends on your passport and destination. Our visa desk can advise and, for supported destinations, handle the application on your behalf.

Question 10

What ID do I need for domestic flights?

Accepted Answer

Nigerian citizens travelling domestically need a valid National ID, driver's licence, voter's card or passport.

Question 11

How do I reach BTM if something goes wrong at the airport?

Accepted Answer

Our 24/7 line and WhatsApp are on your itinerary. A specialist is on standby for irregular ops, delays and cancellations.

Question 12

Do you handle group and corporate bookings?

Accepted Answer

Yes. We manage retainer-based corporate travel programmes and one-off group bookings for weddings, conferences, Hajj and Umrah.

Questions? Answers.

Pay Jeje & payments

Bookings & changes

Travel documents & visa

Support

Ready to lock your fare?